Q: Do you have a minimum order?
A: We don't have a minimum amount for retail customers. But for wholesale customers, we do have a minimum amount for $100.
Q: How can I buy wholesale?
A: We would need to see your proof of business documentation (retail licence/tax exemption forms) to set up a
Q: What is "Order by Phone" in your check out and how do I use it?
A: If you prefer to see the product first before you decide to buy, or you don't want to pay by credit card or paypal,
or you want to contact us before you pay, you can use this function. When you click: “ order by phone”,
the system will ask you to fill in your name, email and phone number. Then please click “Please call me”.
The system will send us a copy of your order. We will then call you to talk about the order within
one business day. In this way, you have the chance to come to have a look of the product befoe you
decide to buy(in this way, you also save your postage!). Or, if you want to pay by cheque, we will hold
the items for you and make the shipment after we receive and clear the cheque.
Q: Can I order by phone or email or fax?
A: Yes, in addition to our “proceed to checkout” and “order by phone” button, you can contact us with your
phone, email or fax. We will hold the items for you for a reasonable time period and make the shipment
after we receive and clear the cheque.
Q: Do you send a confirmation email after I order?
A: Yes, a confirmation email is sent automatically. You will also receive a letter from PayPal's shipping centre
when we arrange your shipment.
If you have any questions or comments, please email us at email@example.com or call us at
toll free(within North America): 1866-840-2867