Return Policy
Your satisfaction is our main concern. If you're not satisfied with the products you receive, or they are defective in any way, we'll refund the cost of those products less shipping costs. We accept requests for returns within 20 days from the date we mail out the product. You must then return the product to us within 10 days from the date you make your request for your return to be processed.
To return items to our store, follow these steps:
1. Within 20 days of delivery, call our Customer Service line at 416-840-3996 (Toronto) or Toll Free (within Canada and U.S.) 1-866-840-2867 and ask to speak to a representative about a return.
2. A representative will assign you a Return Authorization Request Code.
3. Package and ship the items (in some of the bubble wrap or padding, along with the Return Authorization Request Code) to this address:
Rainbow Trading
Attention: Peter Zhou
462 Woodspring Ave
Newmarket, ON
L3X 2X7
Canada
4. The package must arrive within 10 days after your Return Request Code is assigned for you to receive a refund.
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